Attracting Top Customer Service Talent and the Link to Revenue Growth

In a recent human resource & compliance quarterly poll, a large % of HR reps stated that "ensuring the best customer service talent is hired and retained" was keeping them up at night.
A small % increase in service loyalty can boost profits by as much as upwards of 50%. Research has shown that satisfied customers lead to greater revenue growth.
Read more about some of the best corporate compliance, hiring practices and make the link between industry leading revenue growth and service...

The best compliance steps to take today...

Ever ponder the best corporate compliance steps your organization can take today to avert expensive lawsuits tomorrow? This might include:
• Reading up on recent trends in employment and workplace harassment law
• Quantifying the financial implications of not following procedure
• Come to understand why cheaper and easier AB 1825 compliance training is not always better

Corporate Compliance Research Study Results

Over the course of the past 12 months, we conducted an online research study where visitors to our website were anonymously surveyed across an area of topics related driving performance through investments in human capital. In particular, one such survey asked respondents to select an answer that best completes the following statement:

We would outsource corporate compliance training to...

From a list of predefined responses, here are the results for your viewing pleasure.

1. Reduce or "variable-ize" costs--41%
2. Increase business value--35%
3. Access best practices--0%
4. Focus on core competencies--12%
5. We would not do it--12%

How would you complete the above statement regarding workplace compliance training, AB 1825 training, sexual harassment training etc.?

Recent trends in workplace compliance claims

Below is an abstract of a corporate compliance focused white paper.

"Historic trends and events are converging into a perfect storm that could place anti-discrimination at the center of corporate policy with an intensity unseen since passage of the Civil Rights Act in 1964", according to Dr. James Fadigan, one of the authors of the Title VII anti-discrimination provisions of the 1964 Civil Rights Act and a leading authority on equal employment opportunity.

What's causing that perfect storm and it's ultimate impact on workplace compliance training eg AB 1825 training, legal interviewing training et al? Consider these ten facts:

1. Economy: Last fall, we experienced a near-collapse of the world's economic system, and the recovery is just starting.
2. Unemployment is record-high. Millions of people have lost their
   jobs since the start of the year. Major employers laid off workers, closed plants, and filed for bankruptcy.
3. Workplace discrimination claims soared to unprecedented levels during most recent fiscal year. According to the EEOC, 82,792 charges were filed in 2007 and 95,402 in 2008, a 15% increase in just one year. Claims of age discrimination went up 29%.