Attracting Top Customer Service Talent and the Link to Revenue Growth

In a recent human resource & compliance quarterly poll, a large % of HR reps stated that "ensuring the best customer service talent is hired and retained" was keeping them up at night.
A small % increase in service loyalty can boost profits by as much as upwards of 50%. Research has shown that satisfied customers lead to greater revenue growth.
Read more about some of the best corporate compliance, hiring practices and make the link between industry leading revenue growth and service...

The best compliance steps to take today...

Ever ponder the best corporate compliance steps your organization can take today to avert expensive lawsuits tomorrow? This might include:
• Reading up on recent trends in employment and workplace harassment law
• Quantifying the financial implications of not following procedure
• Come to understand why cheaper and easier AB 1825 compliance training is not always better

Search for the Right Corporate Compliance Training Resource. Right Now.

Introducing a powerful new Search Tool to help you track down the right Corporate Compliance Training & Best Practice Resource right now. Search this blog and the vast collection of corporate training communities and related best practice blogs with a single click.

Step 1 - Locate the Search Tool to the right of this post

Step 2 - Type your keyword search phrase. eg. Performance Culture

Step 3 - Click Search

Step 4 - Review the results, sorted by:

This Blog | Sites Linked to this Blog | Recommended Blogs

See illustration below. Enjoy.

Corporate Compliance Research Study Results

Over the course of the past 12 months, we conducted an online research study where visitors to our website were anonymously surveyed across an area of topics related driving performance through investments in human capital. In particular, one such survey asked respondents to select an answer that best completes the following statement:

We would outsource corporate compliance training to...

From a list of predefined responses, here are the results for your viewing pleasure.

1. Reduce or "variable-ize" costs--41%
2. Increase business value--35%
3. Access best practices--0%
4. Focus on core competencies--12%
5. We would not do it--12%

How would you complete the above statement regarding workplace compliance training, AB 1825 training, sexual harassment training etc.?

Prevention is the Key

What steps can you take, today, to prevent costly workplace compliance and AB 1825 related lawsuits and issues for your organization?

Read the published white paper Your Legal To-Do List to find out a few ways to answer the above mentioned question, such as:

1. Recent trends in employment law
2. The implications of not following procedure
3. Why cheaper and easier training is not always better

Recent trends in workplace compliance claims

Below is an abstract of a corporate compliance focused white paper.

"Historic trends and events are converging into a perfect storm that could place anti-discrimination at the center of corporate policy with an intensity unseen since passage of the Civil Rights Act in 1964", according to Dr. James Fadigan, one of the authors of the Title VII anti-discrimination provisions of the 1964 Civil Rights Act and a leading authority on equal employment opportunity.

What's causing that perfect storm and it's ultimate impact on workplace compliance training eg AB 1825 training, legal interviewing training et al? Consider these ten facts:

1. Economy: Last fall, we experienced a near-collapse of the world's economic system, and the recovery is just starting.
2. Unemployment is record-high. Millions of people have lost their
   jobs since the start of the year. Major employers laid off workers, closed plants, and filed for bankruptcy.
3. Workplace discrimination claims soared to unprecedented levels during most recent fiscal year. According to the EEOC, 82,792 charges were filed in 2007 and 95,402 in 2008, a 15% increase in just one year. Claims of age discrimination went up 29%.